DAMAGED & WRONG GOODS
DAMAGED PARCELS
If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.
INTERNATIONAL
If your parcel clearly shows signs of damage or leakage at the time of delivery, please accept the delivery, contact us immediately to advise us of the damaged product(s), hold all goods until advised by us that they can be disposed off.
DAMAGED GOODS
We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please be aware that to ensure safe delivery
- Decanter stoppers or other small items may be packed individually within your parcel,
- Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and
- Bulky packaging may be sent in separate parcels.
In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.
- Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.
- Please retain the product, box and all packaging until instructed by us.
CANCELLATIONS
Non-business customers, referring to customers who are not purchasing for business purposes, possess the right to cancel a contract or withdraw their offer to purchase merchandise from us. This right can be exercised within a period of fourteen days from the date of placing the order, unless the order includes personalized products or products that we have explicitly designated as non-returnable.
In order to initiate the cancellation of your order, it is necessary to provide written notification to our organization prior to the expiration of the designated cancellation period. If the customer has already received the delivery, they are advised to initiate the process of returning the product(s) to the seller. Unless there has been an error in the delivery of the things or the items have been found to be damaged or faulty, it is the customer’s responsibility to bear the entire expense of returning the product(s) and to assume liability for any damage sustained by the product(s) until we have confirmed receipt of these products. Therefore, it is imperative to guarantee that the product(s) are sufficiently insured. The individual bears a legal obligation to maintain custody of the product(s) and use reasonable diligence in their care until they are returned to the entity. In the event that the product(s) exhibit indications of damage or tampering, it is possible that we may possess a legal entitlement to seek compensation from you. The right to arrange for the collection of the product(s) at your expense is reserved in the event that you fail to return the product(s) within 30 days of providing notice of cancellation.
WRONG GOODS
If you have received an incorrect item in your order, let us know straight away by contacting us via email. Customer Services representatives are available Monday to Friday, and will be happy to assist you.
LOST GOODS
In the unlikely event that goods are misplaced on their way to you, Drink Ware House Plus Ltd will ensure a replacement is sent directly to you, if available.
All discrepancies with the contents of your order must be reported to our Customer Services team within 48 hours of receipt of your order. Customer Services representatives are available Monday to Friday (9am – 6pm GMT), and will be happy to assist you.
Where a replacement item is not available due to it being discontinued or the original item being a “One Off” we will reimburse your for the full cost of the item only. No compensation will be paid.

710 Fulton St, Brooklyn, NY 11217
72 Long Lane, Halesowen, Birmingham, United Kingdom, B62 9DJ
Tel: +1 (888) 646-4024
Email Us
contact@drinkwarehouseplusltd.com