RETURNS & CANCELLATION
RETURNS POLICY
Our primary objective is to guarantee the complete satisfaction of our customers by ensuring the flawless delivery of all products, so ensuring their utmost contentment. Consumers possess the entitlement to terminate their purchase and refrain from incurring any charges for the goods acquired during a period of 14 days subsequent to the first transaction. It should be noted, however, that this right does not extend to perishable or customized products, nor to items explicitly designated as non-returnable.
In the event that you have received your order and express dissatisfaction with any of the products acquired, we are pleased to offer a refund or exchange, contingent upon your notification of intent to return the products within 14 days from the delivery date of your purchase. Nevertheless, our company will solely provide reimbursement for the expenses incurred in returning things in cases where the items were mistakenly delivered, or when they were found to be damaged or faulty.
All products must be returned to our company in a satisfactory condition and in their original packaging. The reimbursement process will be completed within a maximum of 14 days from the date of receipt of the returned item(s).
It is important to acknowledge that the inventory available at Drink Warehouse Plus Ltd may not exclusively consist of new items, as certain products might have been acquired through auction processes. The product photographs displayed on the website serve a purely illustrative function and may not precisely depict the actual item available for purchase. This is especially true for vintage and/or discontinued products, which may exhibit slight imperfections and may not be in pristine condition. It is important to note that batch numbers, vintages, and bottling dates are subject to potential alterations. In the event of such an occurrence, we will make every effort to provide you with prior notification prior to the dispatch of the goods.
In the event that a product is received in a defective or damaged state, the consumer possesses a 30-day entitlement to refuse acceptance of the item. This timeframe commences from the day of purchase (with the exception of perishable goods, when the deadline is restricted to the best before date, if it occurs before). For additional guidance on appropriate actions to take in the event of damaged or incorrect goods, kindly consult the Damaged and Wrong Goods section.
RETURNING ITEMS
The customer has the financial responsibility for returning products to the company, unless the items were delivered incorrectly or were found to be damaged or faulty. You are also accountable for ensuring the insurance coverage of all returns, as we retain the right to make a claim against you in the event of any losses incurred. Please kindly forward an email to us in order to receive additional instructions.
CANCELLATIONS
Non-business customers, referring to customers who are not purchasing for business purposes, possess the right to cancel a contract or withdraw their offer to purchase merchandise from us. This right can be exercised within a period of fourteen days from the date of placing the order, unless the order includes personalized products or products that we have explicitly designated as non-returnable.
In order to initiate the cancellation of your order, it is necessary to provide written notification to our organization prior to the expiration of the designated cancellation period. If the customer has already received the delivery, they are advised to initiate the process of returning the product(s) to the seller. Unless there has been an error in the delivery of the things or the items have been found to be damaged or faulty, it is the customer’s responsibility to bear the entire expense of returning the product(s) and to assume liability for any damage sustained by the product(s) until we have confirmed receipt of these products. Therefore, it is imperative to guarantee that the product(s) are sufficiently insured. The individual bears a legal obligation to maintain custody of the product(s) and use reasonable diligence in their care until they are returned to the entity. In the event that the product(s) exhibit indications of damage or tampering, it is possible that we may possess a legal entitlement to seek compensation from you. The right to arrange for the collection of the product(s) at your expense is reserved in the event that you fail to return the product(s) within 30 days of providing notice of cancellation.
CHANGES TO YOUR ORDER
If the desire to modify your order arises, it is possible to do so provided that you have not yet received an email notification from our organization confirming the processing of your order.
To modify your order, kindly see the Order-Related Queries located within the Help and Support section.
EXCHANGES & RETURNS
We are pleased to facilitate the exchange of product(s) under any circumstances, provided that we are notified of your desire to return the product(s) within a period of seven business days from the date of delivery. Additionally, it is expected that you assume responsibility for the expenses associated with returning the item, including any necessary insurance coverage. A complete reimbursement will solely be provided if the merchandise is received in an identical state to its original condition at the time of shipment by our company.
It should be noted that in the event of replacing a product for one of greater value than the replacement item, the surplus amount will be reimbursed to the customer through their original payment method.
In the event that a product being exchanged holds a lesser worth than the replacement goods, it will be necessary to provide supplementary payment.
In the event of a product exchange, the customer will be responsible for covering any additional costs associated with shipping and handling. Please ensure that you keep your original invoice, as it may be required as evidence of your purchase. The credit card associated with your account will be charged for the purchase of the new product, and upon receipt of the returned merchandise, we will promptly initiate the credit process.

710 Fulton St, Brooklyn, NY 11217
72 Long Lane, Halesowen, Birmingham, United Kingdom, B62 9DJ
Tel: +1 (888) 646-4024
Email Us
contact@drinkwarehouseplusltd.com